Support Plans & Pricing

With the purchase of our products you receive 90 days of FREE technical support.  After time period you have several options for support.

Also, don't forget that you can always visit the Learning Center for videos, instruction manuals and frequently asked questions.

5 Pack

The 5 pack plan is a plan that allows you to pre-pay for tech support calls at a discounted rate.  Pay for 5 calls up front for $100, lowering your cost to $20 per issue/resolution.  Version upgrades are not included in this plan.

Pay as you Go

Technical support will always be available to you at a per resolution charge of $30.  Upgrades are not included in this plan.

Annual Maintenance - Family Plan

The annual maintenance plan provides you with unlimited technical support via phone or email during business hours.  You also receive all version upgrades with this plan.  We've found that the folks that enroll in the annual maintenance plan are the most efficient and use the product to its fullest, since help is only a phone call away.  The price for the annual maintenance agreement is based on the product you purchase.

Family Plan CapacityAnnual Price
Roll Call 100 $150
Roll Call 250 $200
Roll Call 500 $300
Roll Call 1000 $400
Roll Call 2500 $450
Roll Call 5000 $500
Roll Call 7500 $550
Roll Call Unlimited $600
Roll Call Lite $150
Honor Roll $300
Multi-user license Add $25 for each user over 1

 

 

By the Book, Inc.

Contact Information

(800) 554-9116 - Sales
(888) 846-4664 - Technical Support
(815) 234-7530 - Business
(815) 234-7532 - Fax

Contact us via email at 
info@bythebook.com

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